General Terms and Conditions
This web site is owned and has been developed as a service of Chapel House Business Diagnostics Limited (CHBD) and is accessed at business-enlightenment.com ("the website”). Despite our best efforts, the information contained within the website may become out of date over time. Therefore, CHBD and its respective third party authors, developers or vendors (“Third Party Providers”) accept no liability for the accuracy, completeness or use of, nor any liability to update, the information contained on this website.
Furthermore, your decisions or actions based on the results and output of using the website are your responsibility. CHBD and its Third Party Providers are not liable for any decisions or action you may take as a result of relying on such information or advice (either given or received) or for any loss or damage suffered by you as a result of you taking these decisions or actions.
By using the business-enlightenment.com, you agree to follow and be bound by these terms of use and agree to comply with all applicable laws and regulations.
Please do not use this website if you do not agree to the terms and conditions of use.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at pathwayaudit@business-enlightenment.com.
1. The contract between us
We must receive payment of the whole of the price for the services that you order before your order can be accepted. Payment of the price for the services represents an offer on your part to purchase the services, which will be accepted by us only when a confirmation of acceptance is sent by us. Only at this point is a legally binding contract created between us.
2. Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. After receipt of confirmation of your order the access to the web site to complete the online audit process will be granted for no longer than 90 days from the order confirmation date.
3. Ownership of rights
This website is owned and operated by Chapel House Business Diagnostics Limited (CHBD). All rights, title and interest in and to the materials provided on the website, including but not limited to information, documents, logos, graphics, sounds, and images (the "Materials") are owned either by CHBD or by its respective third party authors, developers, or vendors ("Third Party Providers"). Except as otherwise expressly provided by CHBD, none of the Materials may be copied, reproduced, republished, downloaded, uploaded, posted, displayed, transmitted, or distributed in any way and nothing on the website shall be construed to confer any license under any of CHBD s intellectual property rights, whether by estoppels, implication, or otherwise.
CHBD hereby grants you permission to use, view, copy and print the Materials solely for your own personal, non-commercial use.
4. Accuracy of content and Warranty
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all services have been described accurately.
CHBD EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.CHBD MAKES NO WARRANTY THAT: (A) THE SITE OR THE MATERIALS WILL MEET YOUR REQUIREMENTS; (B) THE SITE OR THE MATERIALS WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS; (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SITE, OR ANY MATERIALS OFFERED THROUGH THE SITE, WILL BE ACCURATE OR RELIABLE; OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SITE OR IN RELIANCE ON THE MATERIALS WILL MEET YOUR EXPECTATIONS.
5. Site usage and Linking
We do not warrant that the material in the website will be uninterrupted or error free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or represent the full functionality, accuracy or reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damages whatsoever arising from use or loss of use of, data or profits arising out of or in connection with the use of the data analysis or output.
We do not accept liability for any loss, damage or injury of any kind resulting from a defect or inaccuracy in the information or code in the material contained within the pages of external internet sites to which it facilitates access, or is accessed from.
The website may include links to other external websites. These links are provided to help you find relevant sites, services and/or products which may be of interest to you quickly and easily. However, it is your responsibility to decide whether any services and/or products available through any of these web sites are suitable for your purpose(s). CHBD is not responsible for the owners or operators of these web sites or for any goods or services they supply or for the content of their web sites and does not give or enter into any conditions, warranties or other terms or representations in relation to any of these.
We welcome inbound links to the website.
We reserve the right at all times to suspend or alter service without notice to users that arrive at the website via third party links.
You must not use the website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
You must not use the website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.
You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to the website without our express written consent.
You must not use the website to transmit or send unsolicited commercial communications.
You must not use the website for any purposes related to marketing without our express written consent.
6. Availability
The services will be provided within an agreed timescale, and time is not of the essence of the contract.
7. Ordering errors
You are able to correct errors on your order up to the point on which you click on “Pay” during the ordering process.
8. Price
The prices payable for services that you order are as set out on the website. All prices are exclusive of VAT at the current rates and are correct at the time of entering information.
9. Payment terms
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if our services are delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the services from you, then we can refuse to process your order and/or suspend any further services. This does not affect any other rights we may have.
10. Cancellation rights
10.1 Where you are a consumer as defined in The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which the contract is entered into (the Cancellation Period). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty (unless we have begun the services within the Cancellation Period in accordance with clause 10.5).
10.2 In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you cannot cancel your contract if the services you have ordered are passenger transport services, services (other than the supply of water, gas, electricity or heating) for which the price is dependent on fluctuations in the financial market, urgent repairs or maintenance where you have specifically requested a visit, accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities (if the contract provides for a specific date or period of performance).
10.4 Should you wish to cancel your order, you can notify us in writing by email.
10.5 If you require us to begin the services within the Cancellation Period we require you to make an express request to do so. In such cases, your right to cancel continues until either the end of the Cancellation Period, or the completion of the services, whichever is the earlier. If you cancel during the Cancellation Period we may charge you for any services provided up until the point when we receive your cancellation notice, and will provide a partial and proportionate refund accordingly. Your right to cancel the services will no longer apply once the services have been fully performed.
11. Cancellation by us
11.1 We reserve the right not to process your order if:
11.1.1 We have insufficient staff or resources to deliver the services you have ordered;
11.1.2 We do not provide services to your area; or
11.1.3 One or more of the services you ordered was listed at an incorrect price due to a typographical error.
11.1.4 Any other reason that we deem to be appropriate or legitimate.
11.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
12. If there is a problem with the services
12.1 If you have any questions or complaints about the services please contact us. You can do so at pathwayaudit@business-enlightenment.com.
12.2 We are under a legal duty to supply services that are in conformity with this contract and in accordance with the Consumer Rights Act 2015.
13. Liability
13.1 IN NO EVENT SHALL CHBD, ITS OFFICERS, DIRECTORS, EMPLOYEES, THIRD PARTY PROVIDERS OR AGENTS BE LIABLE FOR ANY CONSEQUENTIAL DAMAGE (INCLUDING BUT NOT LIMITED TO LOSS OF BUSINESS, REVENUE, PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE); HOWEVER IT ARISES, IN CONNECTION WITH THE USE OR INABILITY TO USE THIS SITE OR MATERIALS AVAILABLE FROM THIS SITE.
13.2 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
14. Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our postal address as shown on the contact page. All notices from us to you will be displayed on the website from time to time.
15. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
16. Law, jurisdiction and language
The website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
17. Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
18. Privacy
You acknowledge and agree to be bound by the terms of our privacy policy. The privacy policy describes how we will use and process information you give us both in the completion of your order by Chapel House Business Diagnostics Limited and the business-enlightenment.com web site and its use by our third party providers and nominated consultants.
19. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
IN NO EVENT WILL CHBD, ITS OFFICERS, DIRECTORS, EMPLOYEES THIRD PARTY PROVIDERS OR AGENTS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF THE WEBSITE OR ON ANY OTHER HYPER LINKED WEBSITE INCLUDING, WITHOUT LIMITATION, ANY LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMMES OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.