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I.S./I.T. Service Delivery


I.T. Service Delivery Pathway Audit™

                              Your questions answered…


What is the “I.T. Service Delivery” Pathway Audit?

The Pathway Audit is a focused senior management team questionnaire that reports back on the current status and capabilities of an organisation to effectively deliver I.T. “run” services.This includes deployment , daily operations and the support of all I.T. infrastructure, services and systems (including application systems). This feedback consists of 10 separate dimensions based around the key steps in implementing and running I.T. services. The results will give your organisation a clearer view of its I.T. Service Delivery capability and key recommendations on any improvements that may be needed..

Why use it?

Research suggests that many companies do not realise the full benefits of cost effective and customer focused I.T. Service Delivery.  The feedback report will help enable decision making by the senior management team about their organisations current capabilities and to take any necessary actions to realise the potential benefits from a well managed , customer oriented Service Delivery function

How do I use it?

 Senior management team members complete an on-line questionnaire which takes less than 30 minutes each to complete. When the input is finished the results are analysed and very quickly a report about your organisation’s status and capability as well as the next steps is fed back by our author or a specialist consultant.

When do I use it?

The I.T. Service Delivery Pathway Audit can be used at any time by the senior management team to assess the drivers and capability for implementing and managing their I.T. Service Delivery. Guidance on the way forward is given irrespective of the current capability and status.

Where can I find more information?

Pathway audits are published by Business Enlightenment and you can find out more by visiting . Whether you are a client or a consultant, you will discover all you need to know.

Who creates the audits?

Experienced audit authors, who have both senior corporate and consulting backgrounds and over thirty years’ experience of hiring each. Their knowledge and experience is an invaluable resource in supporting your organisations growth and efficiency.

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